Caravan Park Map and Terms & Conditions
Thank you for choosing to stay with us at Port Germein Caravan Park. Please take the time to read through our Terms & Conditions. By booking at Port Germein Caravan Park you are entering into a contract and agree to abide by the terms and conditions as detailed below.
TERMS & CONDITIONS
Office Hours
9am – 5pm
CANCELLATION/REFUND POLICY
All cancellations must be made by email
Cancellations within 48 hours of arrival will incur a cancellation fee equal to the total cost of your booking.
Holiday Seasons – Cancellations within 7 days of arrival will incur a cancellation fee equal to the total cost of your booking.
If you need to change your booking dates, your booking will become non-refundable.
EARLY DEPARTURES
No refunds will be given for early departures.
DEPOSITS
A deposit is required to secure your reservation.
A deposit equal to the first night’s accommodation/site rate must be paid at the time of making your booking. Bookings without a deposit will not be guaranteed.
Final payment dates for bookings will depend on the season.
- Holiday Season: Final payment due 7 days prior to arrival
- Peak Season: Final payment due 7 days prior to arrival
- Mid-Season: Final payment due 2 days prior to arrival
- Low Season: Final payment due 2 days prior to arrival
All bookings will receive a booking confirmation from Port Germein Caravan Park.
CHECK IN/CHECK OUT
CABINS: Check in 2 pm
Check out 10 am
SITES: Check in 11 am
Check out 10 am
If you will be arriving after 5pm please contact us for late check in instructions
VEHICLES
Please limit the speed of your vehicle to 10km/h
All vehicles must have current registration.
CAMP FIRES
Fire Ban Season – 15th October to 15th April inclusive
Are not permitted on your site, there is a communal fire pit, located at the crab shack.
SMOKING
Smoking is not permitted within 4 metres of cabins, amenities, camp kitchen or public areas.
NOISE/BEHAVIOUR
Please assist us by being considerate to others guests in the park by restricting noise and social gatherings after 10 pm and before 7 am. Drunkenness, offensive behaviour and rowdy parties will not be tolerated. You are responsible for those in your company. Management has the right to terminate occupancy for any rule breach or undesirable conduct.
PETS
So that you enjoy your stay with us, we must ensure that all pet owners take full responsibility for their pets and they do not disturb other guests. Please read the following to ensure you and your pet can meet the following conditions: Pets are not permitted in Cabins except for pet friendly cabins, amenities block or camp kitchens; Dogs must be kept on a lead at all times whilst in the park and never be left unattended. As the owner you are responsible for cleaning up after your pet; Barking or yapping dogs are not permitted as is banned breeds, aggressive or un-socialised dogs; All pet owners, whether you have expressly agreed or not, assume all responsibility regarding your pet and indemnify us against all and any damages or claims or other suits that may arise as a result of your pet being anywhere in our caravan park; Any breaches of the above conditions may result in early departure and forfeiture of fees.
VALUABLES AND PERSONAL GOODS
Whilst we do our best to ensure a safe and secure environment, park management will not be responsible for any damage or theft to your personal property.
EV CHARGING
If you require your car/vehicles to be plugged into power, during your stay, the cost will be $45 per day.
Management reserves the right to relocate or change the site number/accommodation number after booking.